FAQs

Do you check my artwork for errors ?

We check all artwork to ensure that it will print correctly to the size ordered and that the resolution is high enough to reproduce to a good quality.  We will not deliberately print something that we feel is not up to our high standards and will inform you accordingly.  We do not proof read, although we will notify you if we spot any obvious spelling mistakes or typos but it is your responsibility to ensure that the content is correct.

What format is best to send my artwork ?

A high resolution CMYK PDF file with all fonts embedded will produce the best results. We will however accept files in most high resolution PC formats, such as Jpeg, Tiff, EPS, most Microsoft formats, Corel, Adobe and many others. If you send it in a format we can't use we will advise accordingly. For a fuller explanation click here

Do you make custom sizes ?

Yes, we can accommodate special sizes.  Use our Request a Quote tab to let us know what you are looking for and we will work out the cost.

I don't have artwork but I have an idea of what I'd like - can you design it for me ?

Absolutely.  We will be happy to help you create the poster/s or leaflets you need.  Free Text Artwork (see below) is included in the cost but any graphic design will add to the price.  Please email us to let us know what you are looking for and we will work out the cost.  We will discuss this with you before starting any work so that you are aware of any additional costs.

What do you mean by FREE TEXT ARTWORK ?

This means we will create simple text artwork with one image for you at no extra charge. We require you to supply the wording, any colours, themes or fonts you might like, and whether it is to be printed as portrait or landscape. The more information you can give us the better. A simple word document is a great start. You can add one picture or logo to enhance the poster. We will always send you a PDF proof for confirmation and will also send amendments if required. If you require a more detailed design with many pictures or logos, please email us to let us know what you are looking for and we will work out the cost.

What program should I use to create my artwork ?

For a comprehensive answer please click here

The size and quantity I need is not listed - how can I find out how much it costs ?

If in doubt – contact us by email or use the Request a Quote option.

What tips would you give for creating a good poster ?

Make it clear and easy to read. If your target audience will be on the move – maybe in a car or on a bus – keep it short and if possible – make it easy to remember. Make sure your service or product is well presented.

Can you print A1 double sided colour posters?

"Small quantity" posters larger than A3 are only available single sided. If it's essential that they be double sided, then a solution might be to order two posters and have them encapsulated back to back creating a double sided encapsulated poster. If you'd like this option please contact us using the Request a Quote option.

I want 4 posters. Does the artwork have to be the same for each poster ?

No. The artwork can be different for all  posters or leaflets with the exception of "large quantity" posters or leaflets.

What is the difference between small quantity and large quantity printing ?

"Small quantity" printing is printed digitally and individually.

"Large quantity" and stationery printing is litho printed and bespoke plates are produced for each job.

How do I know if my artwork is good enough quality to print out as a large poster ?

Follow our guidelines on the resolution (dpi) that will work best.  Take the highest possible resolution photos.  We'll always tell you if we don’t think you will be happy with the printing you would get from the artwork you provide. For a fuller explanation click here

What is the difference between RGB and CMYK ?

RGB is the colour format used for viewing colours on a screeen.

CMYK is the industry colour format for printing. For a fuller explanation click here

What is Gloss Encapsulation ?

Gloss encapsulation, also known as lamination, is the process of heat bonding a thin plastic coating of film to both sides of the poster, with a 3mm edge seal to all sides.
This makes them extremely durable, resistant to creasing and weatherproof.  This protects the ink and paper from sunlight, humidity as well as general wear and tear.
The gloss finish enhances the poster creating a vivid, vibrant and colourful poster ideal for A-boards, Snap frames, presentations etc..
We only offer gloss encapsulation of matt paper not gloss paper. After all, why pay twice for the shine!

What are Matt Laminated Business Cards ?

Matt lamination is a process of adding a very thin matt coating of plastic to one or both sides of a print product. We offer the option of double sided matt laminated business cards, which produces a soft, silky, smooth finish.

How do I send you my artwork ?

The easiest method is to use our "easy uploader" which is straightforward and safe.

Alternatively you can email it to [email protected] or if the files are larger than 20MB, you can send via a web based, free to use file transfer service such as www.wetransfer.com

What is the largest file I can upload?

 Up to 20MB  For files larger than 20MB, we recommend that you use a free to use online large file transfer site such as www.wetransfer.com

How long is delivery ?

Delivery times will vary according to the product ordered and are quoted from the time that we receive your confirmation of the final proof.

What is Standard Delivery ?

Standard Delivery is deemed as 2nd class Royal Mail postage or myHermes tracked 72 hour delivery for all "small quantity" products up to 10kg. Options to upgrade to 1st class Royal Mail or Next Day trackable couriered delivery are available at our check out.

For "large quantity" posters, leaflets and stationery, standard delivery is automatically upgraded, at no extra charge, to trackable couriered delivery. 

In all cases we will email you once the completed job has been dispatched and by what method, with tracking details if appropriate.

When will I receive my order ?

Under normal circumstances we expect to work on your order when you have okayed the proofs.  So, from that time we will try to get it to you within between 1 and 5  working days.  Some orders may take longer and we will always advise you of our estimated delivery time.

Throughout our website, you will see our delivery aims.  These vary according to each specific order and we will always clarify your estimated delivery date (that will also depend on how quickly you agree the proofs) as your order progresses.

Can I have the posters sent to a different address ?

Your order price includes one delivery.  If you would like to split the delivery – to a number of addresses we will be happy to advise you of the additional cost.  (Please make sure we discuss it before making your payment)

Up to what point can I change my order ?

Orders can be changed up to the time we receive your final proof confirmation. Once this has been received the job is in production and no further changes can be made.

If you have a question that is not answered here – please email us